Frequently Asked Questions
Everything you need to know about our professional-grade cleaning solutions.
What makes Sanitaire Commercial products different from residential models?
Our units are engineered for high-frequency use, featuring heavy-duty motors, longer power cords, and durable components designed to withstand the rigors of daily commercial cleaning environments.
How long does shipping take for bulk orders?
Standard orders typically process within 1-2 business days. Bulk or palletized shipments generally arrive within 5-7 business days depending on your location within the continental United States.
Where can I find replacement parts or HEPA filters for my vacuum?
We stock a full range of genuine Sanitaire replacement parts, including brush rolls, belts, and certified HEPA filters, directly on our website to ensure your equipment maintains peak performance.
What is the return policy for used commercial equipment?
We offer a 30-day return window for unused equipment in its original packaging. Due to hygiene standards, equipment that has been used to collect debris may be subject to a restocking fee or limited return eligibility.
Do your products come with a commercial warranty?
Yes, all Sanitaire Commercial products are backed by a manufacturer's warranty that specifically covers commercial use, which typically ranges from 1 to 2 years depending on the specific model.
Do you offer tax-exempt purchasing for non-profits or government agencies?
Yes. Please contact our support team with your tax-exempt certification before placing your order, and we will update your account status to reflect the exemption.